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Frequently Asked Questions

Medical Disclaimer

We do not make health claims, offer health-related advice, nor can we diagnose conditions. The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or any health-related concern. The information on this website is not intended to diagnose, treat, cure or prevent any disease. Never disregard medical advice or delay in seeking it.

What's the quality of ingredients utilized?

We use 100% from Nature Ingredients. The majority of our herbs are organic and ethically wildcrafted and foraged locally. The rest are typically garden grown in our medicinal garden. We do outsource when needed and always choose quality, organic sources. We try to utilize our local small business owners but do have several things that are shipped from non local small family farms.
Our products are herbalist created in small batches and all natural, free of harmful chemicals, and are cruelty-free and eco-friendly. We focus on creating the best possible recipes each and every time and offer a quality you can't buy in store.

How is it made? What's the lowdown on the butters?

Everything is handmade to order in small batches using fair trade, organic, raw and wildcrafted ingredients whenever possible. This ensures your batch is fresh and the highest quality. We put our heart and soul into our products and trust that the plants will offer their healing to all that they touch.
We use Fair Trade, Raw and Organic Shea Butter, Cocoa Butter, and Mango Butter. We use unrefined butters as this keeps all the vitamins, minerals and other natural properties of the butters intact. Our cocoa butter is non deodorized as the process of deodorizing (removing the naturally occurring soft cocoa scent) will destroy the antioxidants that naturally occur in the butter.

Where's the chemicals?

Free from chemicals! Well, sort of. Technically, Chemicals make up all matter. That means stating that we use no chemicals would be a lie as the scientific definition of chemical means that most everything (other than "energy" itself) IS a chemical. But we know what you mean and we ARE Free from Parabens, Pesticides, Petroleum, Phthalates, Sulfates, SLS, Artificial Colors, Synthetic Fragrances, and all the other yucky stuff.

Sustainability Promise

We reuse everything we can, from cardboard boxes & packing peanuts, to shipping air pillows. We never buy plastic shipping materials, so if you receive one, that's us reusing one that was sent to us from a supplier. A vast majority of our supplies are reused from what suppliers send us. We recycle our cardboard, brown paper, printing paper, packing materials, plastic jugs, and as much plastic as can be recycled. Your order ships in reusable containers, whenever possible.

Any allergens?

Of course. There's a wide range of allergies and sensitivities out there and it's possible to be allergic to any ingredient used as well as cross allergies. Some of the butters and oils used can trigger nut allergies. We recommend messaging us directly for more info prior to buying if you're aware of any major allergens. Always perform a spot check on the inside of your arm. Apply a small quantity of product to skin, smaller than the size of a dime, and then wait several hours. Allergies can start at any stage and age so if an unsuspected allergy occurs when using a product, discontinue use immediately and consult your doctor.

FDA Disclaimer

WWOF products are not reviewed by the FDA. We do not make any claims, promises, or about the health benefits of any products. All statements are not intended to diagnose, cure or prevent disease. We only offer our opinions and resources based on research, product testing, and customer reviews. Use at your own risk. We are not responsible for accidents, misuse, or adverse reactions. Everybody reacts differently to plant-medicines and caution

Smoke free and pet friendly?

Your products are artisan made and handcrafted in an earth conscious, plant loving, cruelty free, organic, always made with love and intention home. We are a smoke free "facility" and have one feathered friend; a cockatoo named Cotton. He's a 35 year old Goffin's cockatoo, a rescue, and recently lost his life mate to a tumor. He lives his best life upstairs, enjoys children's songs, fresh fruits and veggies, and Walker Texas ranger.

HELP! I checked out with the wrong address, what now?

Contact us as soon as possible with your correct shipping address. Make sure you include the correct name your order was placed under and your order number which can be found on your purchase invoice. This makes sure we locate your order in the system quickly!

After alerting us to the situation and providing the corrected information, please update your profile info to reflect your current address.

We ARE NOT responsible for orders that are sent to the incorrect address due to customer error. We will not be responsible for shipping orders a second time due to issues with the submitted address, issues with the recipients receptacle (overfull, missing, etc), or any other issues out of our hands. Thank you

Uh oh! I'VE MOVED and my package was delivered to my old address. What can we do?

Please ensure that your profile is updated with your new address prior to placing any purchase orders. Additionally, make sure you go online or in person to the USPS and fill out a mail forwarding request. You can do that here:
https://moversguide.usps.com
Once a shipping label has been created and a package is in the mail, we no longer have access to it.
If a package is returned to us, it will require postage to be purchased again in order to be shipped a second time. We ask that you contact us with your new address and update all your information. It will be your responsibility to purchase new postage and a processing fee may be required.

Our Promise

We are an artisan-based company, which means we hand blend our teas, hand pour our medicinal salves, and we make our own medicinal plant extracts from scratch with years of expertise, while also having a hand in choosing the finest quality ingredients available.
Your item is made to order. No shelf sitting here! To provide such high quality made-to-order freshness, we may require a few days to produce everything and to have it ready to ship out.

Your ingredient list/ information is incomplete/ missing on your online listings

Etsy has removed a few of our listings and so we've backed off on how much information we provide in product listings. Please do your own research about the benefits of products prior to purchasing and reach out with any questions you might have.

MY ORDER WAS LOST IN THE MAIL OR STOLEN OUT OF MY MAILBOX! NOW WHAT?

Please understand that once your order ships we are no longer in control of what happens to your items.
If an item was lost in the mail and you paid for priority shipping we will file a claim, as soon as the claim is accepted we will issue a full refund. Please note if a package is marked as delivered we can not file a claim.
If an item was lost in the mail and you selected ground shipping at checkout we can not file a claim. At this point in time we will submit a mail recovery request with the USPS.
If a package is marked delivered via tracking but is not in your mailbox, we are not responsible for contacting usps, please check with your neighbors, check with your delivery person, & check with your post office to see if they have it. 

I would like to return this for a full refund!

Due to the nature of our products, we do not take returns or refunds. There are very special circumstances under which we may choose to refund an item or order.
Sending an unapproved return will not result in store credit or a refund and the returned item may be disposed of on your behalf.

My Salve/Balm melted in the mail!

During the summer, warm months, or warm weather:
Please remove your balms from the mailbox or porch as soon as they are delivered. We can not control shipping times or the weather (although we wish we could) and can not refund, replace or accept returns of melted balms. If your balms melt, using a handheld mixer can be useful, and just place it in a cool, dark location, or to quickly reset them, pop them in the fridge for 5-15 minutes. The balm quality should not be affected. Also, the balms may whiten in cooler temps; just give a stir! This will also not affect the quality. Thank you for your understanding.

If I drink the psychic tea will I become psychic? How do the "magic teas" work? What results can I expect?

There's no strong psychotropic. It's more of a gentle assist in opening the third eye, Sahasrara, and Agnya. I'm an herbalist so I choose to work with a combination of metaphysical attributes and ayurvedic. Some herbs in the psychic blend have very mild sedative properties, mostly to aid in relaxing and accessing the energies. I like to say "they're herbs, not magic." These blends offered are to simply help you access and expand your own magical intent. They have historical, traditional, and mythological ties to specific powers, but wouldn't necessarily invoke powers you do not have or haven't yet cultivated. These tea blends are lovely mild alternatives of safe herbs to open the gateway to accessing what you desire.

My cauldron has wax residue on it! What's the deal?

Cast iron products are traditionally made by casting melted iron ore into a mold.
Lost-wax process, also called cire-perdue, is a method of metal casting in which a molten metal is poured into a mold that has been created by means of a wax model. The wax is then melted off. Some wax residue may remain, especially in crevices and design features. To remove any remaining wax, you can gently scrape it away with a tool or your fingernail. Clean with a damp cloth and dry well to prevent any rusting.

Missing Mail

Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that have tracking info not updated to "delivered," mail that is lost, or extraordinarily late mail. 
If it has been lost, late or missing for 7 days or more, you can:
• Submit a Missing Mail search request at MissingMail.USPS.com.  
• File a claim.
• Visit your local Post Office location for assistance in filling out a Missing Mail request.
• Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.

Damaged Deliveries

Damaged product/ Damaged in transit
Please inspect all merchandise upon arrival. 
• If your products arrive damaged or broken, please contact me within 24 hours to report the damage and discuss an acceptable resolution. Photographs of the damage are required, and will help me understand what went wrong, and how to ship safer in the future.
Please address what solutions are preferable so that we may find an acceptable solution in a more timely manner.
• If you've received an incorrect item, please contact us and we will happily send a replacement.